Refund policy

We want you to feel confident shopping with Baseform. If something isn't right, we'll do our best to help.

If you're unsure about sizing before ordering, our team is happy to help you choose the best fit.

Standard Returns

If you're not completely satisfied with your purchase, you may request a return within 30 days of delivery.

To be eligible for a return, your item must:

Be unworn and unused
Have all original tags attached
Be returned in its original packaging
Include proof of purchase

To begin a return, please contact us at info@baseformwear.com.

Please do not send your item back until your return request has been approved. Once approved, we'll provide return instructions along with the return shipping address.

Customers are responsible for return shipping costs for standard returns. Original shipping charges (if applicable) are non-refundable.

Once your return has been received and inspected, approved returns will be issued as Baseform Store Credit for the purchase price of the returned item.

Store credit is typically issued within 5–7 business days after your return has been processed.

Returns sent without prior approval or to an address other than the one provided in your return instructions may not be accepted.

Damaged, Defective, or Incorrect Orders

Please inspect your order upon arrival.

If your item arrives damaged, is defective, or you receive the wrong product, contact us within 7 days of delivery at info@baseformwear.com.

We'll review the issue and make it right with a replacement or full refund.

Sizing

We understand that finding the perfect fit can be challenging.

Before placing your order, we strongly recommend reviewing our Baseform Fit Guide or contacting us if you're unsure which size to choose.

If you've carefully followed our Baseform Fit Guide and your size still isn't right, contact us within 15 days of delivery. We'll review your order and work with you to find the best solution. Depending on the circumstances, this may include a partial refund or another resolution.